Return and Refund Policy

At Emoto Company, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. You must also provide proof of purchase.

To start a return, contact us at lbxworks.us@gmail.com with your order number and the reason for your return.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include your order number and clear photos of the issue so we can help resolve it.

Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale

• Gift cards

• Items that have been used, damaged, or altered after delivery

This does not affect any rights you may have under applicable consumer protection laws.

Exchanges

If you would like a different size, color, or product, please contact us. Exchanges are subject to product availability.

Contact Us

For questions about returns or refunds, contact us at:

Email: lbxworks.us@gmail.com

Business name: LBXWorks